Unit 9 Reading — Technical Support Dialogue

US male Listen as you read:
Technical Support Dialogue

Scene: A busy sales office in Michigan, USA. The Helpdesk team is overwhelmed after a storm caused power outages. A tech support staff member receives a call from a confused and somewhat distressed employee.

Technician: Hello, this is Oliver Bleak speaking at Technical Support. Is this a new issue? Or do you have an existing support ticket in progress?

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Discussion Questions
  • Have you ever worked in a tech support position? If yes, what was it like? If not, do yiou think it would be fun or boring? Why?
  • Have you ever contacted tech support? Why? And for what purpose?

Quiz: Reading Comprehension

1. A Help desk is always virtual, and never a physical place.
 
 
2. The author claims this story never happened and is a total work of fiction.
 
 
3. The problem with the computer was that the monitor was broken.
 
 
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