Scene: A busy sales office in Michigan, USA. The Helpdesk team is overwhelmed after a storm caused power outages. A tech support staff member receives a call from a confused and somewhat distressed employee.
Technician: Hello, this is Oliver Bleak speaking at Technical Support. Is this a new issue? Or do you have an existing support ticket in progress?
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- Have you ever worked in a tech support position? If yes, what was it like? If not, do yiou think it would be fun or boring? Why?
- Have you ever contacted tech support? Why? And for what purpose?