Unit 10 — The Concise Guide to ITIL

It worker suffering data loss
This unit covers ITIL, a popular IT Service Management Framework that is widespread in larger IT departments around the world.
Register Now or Login

Welcome to Demo Mode!

Try our core activities below! To save your scores and earn certificates, create a free account or log in.

Core Training Activities

Demo Available

Vocabulary Builder Activity

Students will learn the following key terms and phrases:

At the core of AXELOS Bugging Comprehensive Comprise Concise Continual Service Improvement Continuity Framework ITIL Keep something afloat Keep the lights on Keep track of all the moving parts Return on investment Service Design Service Operation Service Portfolio Service Strategy Service Transition Through the entire pipeline
Vocabulary list
Demo Available

Reading Activity: The Concise Guide to ITIL

Improve your reading comprehension and vocabulary in context with our interactive reader.

ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What is ITIL? ITIL is an IT Service Management framework, which means is that it provides a structure and…
Read Full Article →
Reading Comprehension Activity
Demo Available

Reading Comprehension Quiz

Test your understanding of the reading material with a quick comprehension quiz.

Reading Comprehension
Demo Available

Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

Multiple Choice activity
Demo Available

Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

Listening Activity
Demo Available

Spelling and Recognition

Students will be able to identify and spell a vocabulary term correctly given only the definition.

Spelling Activity

Premium Practice

Premium

Speaking Practice Activity

Master your pronunciation by recording yourself and receiving feedback from native-speaking teachers.

US
UK
CI or Continuous Integration is an attempt to maintain quality throughout the entire pipeline of software development.
US
UK
At the core of the problem was a broken router.
US
UK
The ROI on learning editors such as Nano, Vim, or Emacs can be very quick indeed, for developers and system administrators over-reliant on simplified GUI interfaces.
... and more sentences to practice.
Unlock Premium Activities
Speaking Activity
Premium

Writing Practice Activity

Improve your formal and informal writing skills with guided essay questions and professional correction.

  • Have you ever used ITIL or another project management philosophy such as Agile or Prince? What were the positives and negatives? Do you think it helped or hindered your project?
  • Research some praise and criticism of ITIL on the Internet. Which ones do you agree with? Which ones do you disagree with? How could these problems be solved?
Get Started for Free
Writing Activity