Unit 9 Vocabulary — English for Tech Support

Noun (thing)
BSOD (Blue Screen of Death)
the fail screen used in Windows when a serious system error occurs
The Blue Screen of Death usually indicates a serious hardware or software issue.
Noun (thing)
Community forum
a web application optimized for organized discussions relating to a given product, service, or shared topic of interest.
Community forums are a great place to gain deep knowledge about things, and also to keep up-to-date with all the news, gossip, tips, tricks, and wildly contrasting opinions.
Noun (thing)
Diagnostic
a test used to determine if a piece of hardware or software is performing correctly
The support technician ran a diagnostic suite on the laptop to determine the root cause of the issue.

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