Unit 9 — English for Tech Support

It worker suffering data loss
This unit includes common English vocabulary, dialogs, and practice activities focusing on Tech Support positions in a typical international IT company.
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Core Training Activities

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Vocabulary Builder Activity

Students will learn the following key terms and phrases:

Blue Screen of Death Community forum Diagnostic Escalate Helpdesk Knowledge base Outage Reboot Remote access Response time Support ticket Technical support Troubleshoot Warranty Windows Update Workaround
Vocabulary list
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Reading Activity: Technical Support Dialogue

Improve your reading comprehension and vocabulary in context with our interactive reader.

Scene: A busy sales office in Michigan, USA. The Helpdesk team is overwhelmed after a storm caused power outages. A tech support staff member receives a call from a confused and somewhat distressed employee. Technician: Hello, this is Oliver Bleak speaking at Technical Support. Is this a new issue? Or do you have an existing support ticket in progress? Customer: Oh…
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Reading Comprehension Activity
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Reading Comprehension Quiz

Test your understanding of the reading material with a quick comprehension quiz.

Reading Comprehension
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Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

Multiple Choice activity
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Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

Listening Activity
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Spelling and Recognition

Students will be able to identify and spell a vocabulary term correctly given only the definition.

Spelling Activity

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Speaking Practice Activity

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Community forums are a great place to gain deep knowledge about things, and also to keep up-to-date with all the news, gossip, tips, tricks, and wildly contrasting opinions.
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The website did not support PDF file uploads, so we used a JPEG screenshot as a workaround.
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You should regularly check Windows Update, to download and install the latest security patches.
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Speaking Activity
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Writing Practice Activity

Improve your formal and informal writing skills with guided essay questions and professional correction.

  • Have you ever worked in a tech support position? If yes, what was it like? If not, do yiou think it would be fun or boring? Why?
  • Have you ever contacted tech support? Why? And for what purpose?
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Writing Activity